|
The staff here at Andy's Auto Sport is absolutely committed to delivering a happy and pleasant experience to each and every one of its customers. We consider it a privilege to have an opportunity to serve our customers, and we do not take lightly the responsibility of fulfilling orders in an accurate, timely fashion. Our mission is undoubtedly to serve customers to the best of our ability in selling automotive aftermarket parts. In serving our mission, we always welcome feedback from our valued customers. Please feel free to contact us if you have any questions, concerns or comments - we would be happy to hear from you!
Click here to download Company Policies in Adobe Acrobat (.PDF) format
Have confidence when you order from us. If you are not satisfied with any item you order from us, you may return it within 30 days from the date of receipt for store credit or for a refund. Returned merchandise must include all original packaging and paperwork, and must be packaged properly so as to avoid shipping damage. Returned merchandise that does not arrive in appropriate condition will not be refunded. Unfortunately, shipping charges cannot be refunded unless we made an error in the fulfillment of the order. Our goal is to give our customers the highest level of service possible, and in order to achieve such, it is essential that our customers can shop knowing their well-being is protected.
Please be sure you truly want something before you order it. In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, you will not be refunded in full unless you have received defective items. If an order has not shipped yet, a 10% processing fee applies to cancellations. If an order has been shipped, a 35% re-stocking fee will be assessed to cancellations. Once your order has processed and shipped, it is not possible to turn it around without incurring substantial costs.
When receiving your order, be certain that you got exactly what you ordered. Remember that if you use, paint, or modify parts ordered in any way whatsoever, you will take over full liability for the parts. We recommend professional installation of automotive aftermarket parts by entities that have experience installing aftermarket products. We have a number of technicians on our staff who are always more than happy to help with any installation questions, so please don't hesitate to contact us if you have any questions.
Andy's Auto Sport packs all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. Any damage during shipment is the responsibility of the carrier, so long as the package is not signed for as being in good condition (in which case the consignee of the package is liable). It is important that the parts be thoroughly inspected upon receipt for shipping damage. If damage is observed, either note damages in detail on the paperwork when signing for it, or simply refuse it due to damage. In the case of a shipment signed for as damaged or refused due to damage, Andy's Auto Sport will file a claim with the shipping company, but it is important to understand that this will not be possible without a damage inspection by the shipping company. Such inspection may need to be scheduled at a time other than the original time of delivery. Upon receipt of a damage inspection report from the shipping company, Andy's Auto Sport will file a claim and will credit the customer for the order, either with the same parts already ordered (to be shipped out immediately) or with store credit.
Andy's Auto Sport is not liable for anything resulting from changes in its website or pricing discrepancies.
Andy's Auto Sport manufactures and distributes aftermarket parts that are tailored for specific vehicles. Nevertheless, parts in the automotive aftermarket are not necessarily of OEM quality for every car, and by purchasing parts from Andy's Auto Sport, the customer acknowledges this ubiquitous truth about automotive aftermarket parts.
If for any reason an order is not paid in full by the time the customer has received the order, then they will be responsible for any applicable collection charges. If a customer account is assigned to collections, the collections cost alone will be 50% of the amount due, and the customer will be liable for that cost.
If there are any questions or concerns about orders placed or anything else regarding our products, please feel free to contact us at any time. We can be reached by phone (1-800-419-1152) or by email (andyskits@sbcglobal.net) and would be happy to answer any questions you might have.
Any information obtained from our customers in the process of fulfilling orders will not be shared with any other parties whatsoever.
Thanks for giving us an opportunity to serve you!
|
Customer Support
Learning Center
Checkout
GUARANTEE
LINKS
